Prospex BPO Solutions
Your partner for exceptional customer support solutions.
About Prospex BPO Solutions
Welcome to Prospex BPO Solutions
At Prospex BPO Solutions, our mission is to provide exceptional call center support tailored to meet the unique needs of each client and enhance customer experiences. We focus on delivering high-quality support that will differentiate you from the competition.
Beyond Quality & Workforce Management
Workforce Management
- Accurate Forecasting
- Capacity Planning
- Occupancy
- Monitor/Maintenance
- Interval Reporting
- Dialer Strategy
- WFM Analytics
Quality Customer Care
- Live & Post-Call- Monitoring
- Speech Analytics
- 24 HR Coaching
- Scorecard
- Behavioral Tracking
- Trend Analysis
- Compliance
Roadmap Beyond Quality
- Omni-Channel QA
- Agent Assist
- Keyword Detection
- Multilingual- Transcript
- Automated Scoring
Multi-Language Solutions
We provide English and Spanish language Solutions.
Iron Clad Support
Our Services include back-office support, technical support, customer care, and recovery solutions.
Agile
Your one-stop shop for Boutique Solutions for your needs including recruiting and training.